Privacy Policy

Last updated: 1 October 2026

Furro World (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share personal information when you visit our website, place an order, or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

Contact details: Your name, email address, phone number, and billing or shipping address.
Order details: Products purchased, payment status, transaction references, and order history.
Customer support information: Messages, photographs, and other details you share when requesting assistance.
Website usage information: IP address, browser type, device information, pages visited, and cookie information.

Payments are processed through our payment providers. We do not receive or store your full card details.

How We Use Your Information

We use your information to:

Process payments, fulfil orders, and arrange delivery.
Send order confirmations, tracking updates, and service messages.
Respond to questions and resolve order-related issues.
Improve our website, products, and customer experience.
Detect and prevent fraud or misuse.
Meet applicable legal and record-keeping requirements.
Send promotional communications where you have opted in or where permitted by applicable law.

You can opt out of promotional communications at any time. Essential messages about your orders may still be sent.

How We Share Your Information

We share relevant information with service providers that help operate our business, including:

Shopify, which hosts our online store.
Payment providers that process transactions.
Courier and logistics partners that deliver orders.
Providers supporting customer service, website analytics, and marketing, where used.

We may also disclose information when required by law or when necessary to protect our customers, business, or legal rights.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain your shopping cart, understand website activity, and support advertising where enabled.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.

Marketing Communications

If you subscribe to our updates, we may send product news and offers through the channels you select, such as email or WhatsApp.

To stop receiving promotional messages, use the unsubscribe option provided or contact us using the details below.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, and applicable legal or accounting obligations.

Data Security

We use reasonable safeguards to protect personal information. However, no method of online transmission or electronic storage can guarantee complete security.

Your Privacy Requests

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where our use of your information depends on consent.

Contact us to submit a request or raise a privacy concern. We may need to verify your identity before acting on your request. Certain information may need to be retained to meet legal obligations.

Third-Party Websites

Our website may contain links to external websites. Their collection and use of personal information are governed by their own privacy policies.

Children’s Privacy

Our store is intended for a general audience and is not directed at children. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

International Processing

Shopify and other service providers may process information outside India. Where this occurs, applicable protections and legal requirements govern that processing.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable requirements. Updates will be published on this page with a revised date.