Exchange and Return & Refund

At Furro World, we want you and your furry friend to be happy with your purchase. If something isn’t right, please contact us so we can help.

Return and Exchange Window

You can request a return or exchange within 3 days of receiving your order, subject to the eligibility conditions below.

Please contact us before sending any product back.

Eligibility

To qualify for a return or exchange, products must be:

Unused, unwashed, and in their original condition.
Free from pet hair, stains, odours, and damage.
Returned with their original tags, packaging, and included accessories.
Also, create an unpacking video to identify the actual condition.

Please check the size and condition before allowing your pet to use the product. Trying an outfit on briefly to check fit is acceptable, provided it remains clean and undamaged.

Size Exchanges

If an outfit or pet bed is the wrong size, contact us within the exchange window. Exchanges depend on stock availability and the product meeting our eligibility conditions.

Please review the product’s size chart before ordering.

Size exchange shipping charges: Shipping will be paid by buyer.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us promptly with:

Your order number.
A description of the issue.
Clear photographs of the product, packaging, and shipping label.

An unboxing video can help us investigate, if available.

Once the issue is verified, we will arrange an appropriate replacement, exchange, or refund. Furro World will cover return and replacement shipping costs for verified damaged, defective, or incorrect items.

Products Not Eligible for Standard Returns

Standard change-of-mind returns and exchanges are not available for:

Products that have been used or washed.
Products with pet hair, stains, odours, or damage caused after delivery.
Personalised or custom-made products, unless damaged, defective, or incorrect.
Items clearly marked as non-returnable before purchase.

These exclusions do not affect remedies available for damaged, defective, or incorrect products.

How to Request a Return or Exchange

Contact us at care@furroworld.in with your order number and reason for the request.
We will review your request and share the next steps.
Pack the approved item securely, including its tags and accessories.
Follow the pickup or return-shipping instructions provided by our team.

Please do not send items to the address on the shipping label without confirming the return address with us.

Return Shipping Charges

Any applicable charges will be communicated before you proceed.

Inspection and Refunds

Once we receive the returned product, we will inspect it and notify you of the outcome.

Approved refunds will be initiated within 7 days. Your bank or payment provider may require additional time to credit the amount.

Prepaid refunds will be issued to the original payment method where supported. For Cash on Delivery orders, we will arrange a refund through bank transfer / UPI after confirming your details.